Winning Bizness Desk

Mumbai. The Telecom Regulatory Authority of India (TRAI) is working to fix bugs in its Do-Not-Disturb (DND) app to help mobile phone customers immediately detect unwanted calls and messages. Authority's secretary V Raghunandan said in a Truecaller program on Tuesday that the telecom regulator is working to fix the technical glitches in the DND app to resolve the technical issues faced by consumers. He said that they have associated with an agency which is removing the flaws of this app as there were issues with some Android devices which have been resolved to a large extent. Authority is trying to make this app compatible with all Android phones by March 2024.

DND app is facing glitches

Authority's DND app is facing glitches when mobile customers try to flag incoming spam calls and SMS on their phones. However, according to TRAI's Secretary, with the improvements in this app, the number of spam calls and SMS on customers' phones has reduced significantly. But, iPhone maker Apple had refused to give the DND app access to call details. At this issue, Raghunandan said that efforts are on to adapt this app to Apple's iOS devices also.

Need to adopt a collaborative approach

Authority's secretary V Raghunandan said that no single agency, whether public or private, can take care of all aspects of security in the country. In such a situation, there is a need to adopt a collaborative approach with strategic public-private partnership. On this occasion, Ellen Mamedi, CEO and co-founder of Truecaller, an app that helps in identifying unknown phone numbers, said that 27 crore people in India are using this app and 50 lakh spam calls are made through the platform every day in the country. Information is received. Along with this, he said that now the challenge has come to identify the irregularities done through cloning or manipulation of voice. He said that earlier elderly people were the biggest victims of digital fraud, but now younger people are also becoming its victims.