Winning Bizness Desk

Mumbai. Following the numerous complaints filed by the customers that goods were stolen from their locker, the Reserve Bank has come up with stricter rules. This has increased the responsibility of the banks. Now if anything is stolen from your locker or there is any disturbance, then the bank will have to pay 100 times the compensation of the locker rent to the customer. Now banks cannot say that they are not responsible for theft. Though, the new rules have come into effect from January 1, 2022 most people do not know about these rules yet.

CCTV is must

Now it will be mandatory for banks to install CCTV to monitor the locker rooms. Along with this, it has also been made necessary to keep the data of CCTV for 180 days. This will help in checking if there is any discrepancy. It has also been made mandatory to keep a record of the CCTV footage in case a customer complains of any disturbance or theft to the bank till the police investigation is completed.

It is necessary to send e-mail and SMS alerts

In order to protect customers from frauds, the Reserve Bank has now made it necessary that the bank will have to send SMS and e-mails every time a customer accesses his locker. This alert will protect customers from fraud.

Information about empty locker will have to be made public

According to the new rules of the Reserve Bank, banks can no longer give half-completed or false information about the locker to the customers. They will have to make public the list of empty lockers, the waiting list for the locker and the number of the waiting list. These have to be put on the display board of the bank. Also, they will have to accept all the applications related to opening the locker and inform the customers about the waiting list.